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Terms & Conditions

Please read these terms carefully before using our services

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Last Updated: October 14, 2024

Welcome to Trackon Software. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using Trackon Software's website and services, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Services

Trackon Software provides commodity trading and risk management (CTRM) software solutions, including:

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. SaaS Subscriptions

3.1 Subscription Terms

Users will subscribe to the Service and pay subscription fees as per the chosen plan. Fees are non-refundable except as required by law.

3.2 Account Creation

To access certain features of the Service, you must create an account. You agree to provide accurate, complete, and updated information.

3.3 User Responsibilities

You are responsible for:

4. User Accounts

4.1 Account Registration

To access certain features, you may need to create an account. You agree to:

4.2 Account Termination

We reserve the right to terminate or suspend your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

5. Acceptable Use

You agree not to:

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, software, and documentation, are owned by Trackon Software and are protected by international copyright, trademark, and other intellectual property laws.

6.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services for your business purposes.

6.3 User Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, modify, and display such content as necessary to provide our services.

7. Payment Terms

7.1 Fees and Payment

Certain services require payment of fees. You agree to pay all applicable fees as described on our website or in your service agreement.

7.2 Billing

8. Data and Privacy

Your use of our services is also governed by our Privacy Policy. We collect, use, and protect your data as described in our Privacy Policy. You are responsible for maintaining the confidentiality of your data and ensuring compliance with applicable data protection laws.

9. Service Level and Support

9.1 Availability

While we strive to provide continuous service availability, we do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or modifications that temporarily limit access.

9.2 Support

Support services are provided as described in your service agreement. We will make reasonable efforts to resolve technical issues but cannot guarantee resolution of all problems.

10. Disclaimers and Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

We disclaim all warranties, express or implied, including but not limited to:

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

12. Indemnification

You agree to indemnify and hold harmless Trackon Software, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

13. Third-Party Services

Our services may integrate with or link to third-party services. We are not responsible for the content, privacy practices, or terms of use of any third-party services. Your use of third-party services is at your own risk.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the modified Terms.

15. Termination

15.1 By You

You may terminate your account at any time by contacting us or through your account settings.

15.2 By Us

We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

15.3 Effect of Termination

Upon termination:

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to conflict of law principles.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

16.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Trackon Software and supersede and replace any prior agreements we might have had between us regarding the Service.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 Waiver

No waiver of any term shall be deemed a continuing waiver or waiver of any other term.

17.4 Assignment

You may not assign these Terms without our prior written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control.

18. Contact Information

If you have any questions about these Terms, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.